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Frequently Asked Questions

If you still have questions please feel free to message us with the chat widget or email them to us!

How do I book multiple tours?

If you are booking multiple day tours you can go through and start the booking process for one, then navigate back to find the next tour (or add another date for the same tour). It will keep track of all you have added and process them all at checkout. Please note that Chase the Aurora tours need to be booked individually and not with other tours, and not with multiple Chase the Aurora tours in one cart. 

Do you offer refunds if we cannon make the tour?

Deposits are non-refundable. The rest of the tour is refundable up until 45 days before the tour date. After this the entire of the tour becomes non-refundable. However, if WE cancel a tour then you may be eligible for a full refund. Some tours will have specific Terms and Conditions which may supersede these refund rules. These will be amended to the bottom of the standard Terms and Conditions so please make sure to read them thoroughly. 

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